Filing a Total and Permanent Disability claim

This section will guide you through the claims submission process for a disability claim, which includes claim for Total & Permanent Disability.

Instructions

To help us proceed your claim as quick as possible, please ensure that the required documents listed in the following section are completed and send to us. We may need more time to proceed the claim if further clarification is needed, and will inform you if this occurs. 

What you need to provide

1. Claimant’ statement of Total and Permanent Disability
2. Attending Physician's Statement (TPD)
3. All other relevant medical reports e.g. lab reports 
4. Insurance Advisor Report on Claims
5. Copy of the Insured’s NRC
6. Copy of 1st Page of claimant’s BankBook.
7. Authorization Form (if any)
8. Policy Contract

Downloads

DOWNLOAD Claimant’ statement of Total and Permanent Disability

DOWNLOAD Attending Physician's Statement (TPD)

FAQs

What is the estimated processing time?

• Acknowledgement of claim - 2 working days after receiving the Claim Notification
• Assessment of claim - 7 - 15 working days after receiving all required documents
• Payment of Claim - 3 working days after the claim is approved

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Filing an accidental total permanent disability claim

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Filing a critical illness claim

This section will guide you through the claims submission process for a critical illness claim.

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