Filing a critical illness claim

This section will guide you through the claims submission process for a critical illness claim.

Instructions

To help us proceed your claim as quick as possible, please ensure that the required documents listed in the following section are completed and send to us. We may need more time to proceed the claim if further clarification is needed, and will inform you if this occurs. 

What you need to provide

1. Critical Illness Claim Form
2. Attending Physician Statement
3. All other relevant medical reports e.g. lab reports 
4. Insurance Advisor Report on Claims
5. Copy of the Insured’s NRC
6. Copy of 1st Page of claimant’s BankBook.
7. Authorization Form (if any)
8. Policy Contract

Downloads

Attending Physician's Statement (Cancer)

Attending Physician's Statement (Coronary Angioplasty, Coronary Artery Bypass Surgery)

Attending Physician's Statement (Heart Attack)

Attending Physician's Statement (Liver Surgery and End Stage Liver Failure)

Attending Physician's Statement (Minimally Invasive Surgery to Aorta, Open Surgery to Aorta)

Attending Physician's Statement (Nephrectomy, Removal of One Kidney, Kidney Failure)

Attending Physician's Statement (Small Bowel Transplant & Major Organ Transplant)

Attending Physician's Statement (Stroke, Cerebral Aneurysm Malformation, Cerebral Aneurysm Surgery)

Attending Physician's Statement (Surgical Removal of One Lung, End Stage Lung Disease)

FAQ

What is the estimated processing time?

• Acknowledgement of claim - 2 working days after receiving the Claim Notification
• Assessment of claim - 7 - 15 working days after receiving all required documents
• Payment of Claim - 3 working days after the claim is approved

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Filing an accidental total permanent disability claim

This section will guide you through the claims submission process for a disability claim, which includes claim for Accidental Total & Permanent Disability.

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